This is a short list of the questions we're most frequently asked.
For more information about Aqua Steam, please contact us.


How long does it take for my carpets to dry after they've been cleaned?

Drying times can vary depending on many factors. Under ideal conditions (low outside humidity, warm temperatures and good air circulation), they can dry in less than two hours. We can provide complimentary air movers to speed up drying. The maximum amount of time a carpet should take to dry is 24 hours.

Will you move furniture when you come to clean my carpets?

Yes if requested, but we ask that you remove smaller and breakable items. If we don't have to move any furniture, your overall price quote will be less. Furniture items we will not move include: beds that aren't sitting on a frame that has functioning rollers, wall cabinets filled with books, dishes etc., or furniture that contains or has breakables resting on its surface. Any furniture we move will have protective foil pads or foam blocks put under the legs to protect the it from getting wet and prevent any damage to the carpet from wood stain transfer or rust staining.

Do I have to move all furniture out of a room to be cleaned?

No, you don't. Many of our customers just have "traffic areas" cleaned, which in many cases is all that is required. If the general layout of your room stays the same then obviously there won't be any kind of ground-in soiling under items that requires our services. Any dust build up, etc. under furniture can be easily cleaned with a regular household vacuum.

What cleaning methods do you use?

Most of our cleaning is done with our powerful Cleanco truck-mounted system using hot water extraction (up to 240 F). Our vans are always filled with 100% soft water which enables us to use up to 50% less cleaning agents while maintaining superb results. This ensures easier rinsing of any emulsifiers. When other methods are required we can utilize portable extraction, encapsulation, oscillating pads, etc.

You clean using hot water extraction. Is this as good as steam cleaning?

There is really no such thing as 'steam cleaning' carpets. Hot water extraction (HWE) is generally what the industry refers to as steam cleaning. Currently, both Shaw Industries and Mohawk, who together manufacture over two thirds of the world's carpet, recommend hot water extraction cleaning. Actual steam occurs at over 212 degrees F.

You clean using hot water extraction. Is this as good as steam cleaning?

There is really no such thing as 'steam cleaning' carpets. Hot water extraction (HWE) is generally what the industry refers to as steam cleaning. Currently, both Shaw Industries and Mohawk, who together manufacture over two thirds of the world's carpet, recommend hot water extraction cleaning. Actual steam occurs at over 212 degrees F. At this temperature, carpet fibres can easily be permanently distorted.

How is your cleaning system superior to do-it-yourself options?

Honestly, there is no comparison between do-it-yourself options and our powerful specialized and thorough equipment, experience and IICRC certified training. Generic portable carpet cleaners found at many supermarkets or available for purchase tend to leave carpets full of sticky, soapy residue and can take days to dry. These types of machines don't have much heat, pressure or suction and rely primarily on harsh high PH chemicals and a lot of aggressive brushes. Using agitation and harsh chemicals frequently can cause yellowing and fibre damage. After you haul one of these machines around for a day and pay for the rental fees and chemicals to get questionable results, is it really worth it? The old saying "you get what you pay for" applies here.

Another thing to consider is that Shaw Industries, the largest carpet manufacturer in the world, announced in 2008 that cleaning must be done by an IICRC certified company to warrantee their carpet products.

I heard that professionally cleaning your carpet often is bad for it. Is this true?

The opposite is true, actually. Leaving a carpet uncleaned for long periods until it is visibly soiled does more damage than cleaning more frequently. What happens over time is that a buildup of abrasive soiling occurs that cannot be removed with regular vacuuming. These abrasive soils cut into the fibres at a microscopic level and have a cumulative effect. Infrequent cleaning accelerates wear patterns developing in high traffic areas and can give carpets a shadowed blotchy appearance over time.

Our techniques and equipment rely more on heat, high suction and thorough rinsing agents that are gentle on carpet fibres. Our primary goal is to obtain a carpet that is clean as possible without altering its original state. In fact, according to the IICRC, getting your carpets professionally cleaned at least once a year will increase the overall life span of your carpet.

I have allergies. Should I remove my carpets or have them cleaned?

It is a common misconception that carpets cause allergies. In most cases when allergies are linked to carpets, it is because they have not been maintained properly. Studies have shown that carpet is better at trapping allergens than hard flooring such as tile, laminate and hardwood. Particles and allergens fall to the floor (out of the breathing zone) and onto the carpet. The fibres trap allergens and particles, reducing their continued circulation in the air, which can then be vacuumed up. A well maintained carpet actually acts like a filter for all these things being circulated in your home.

What is IICRC certification?

The IICRC is an international certification and Standards Developing Organization (SDO) non-profit organization for the inspection, cleaning and restoration industries that was formed in 1972. In addition to its standard-setting and certification, IICRC develops and monitors educational programs and standards for progressive companies like ours.

When a company is IICRC-certified, this means they've made the effort to educate themselves. Since there are no legal regulations in place for the carpet cleaning industry, the majority of carpet cleaners have no formal training. Additionally, certified firms agree to update their training on a ongoing basis, and abide to a "code of ethics."

Should I apply a carpet protector after my carpets have been cleaned?

We recommend carpet protector on all carpeting to help repel soil, spills and to extend the lifespan of your carpet. A simple spray application is done immediately after cleaning and is evenly distributed using a carpet groomer. The cost associated with this service is a good value for the results it achieves. It really works!

How does carpet protector work?

Carpet protector helps fill in microscopic scratches in fibres that develop as soon as your carpet is installed and put into use. Filling in these scratches from regular wear helps to take away spots for soil to adhere. This in turn reduces carpet soiling between cleanings, reduces continued wear and extends the life of your carpet.

Do you guarantee that you can remove all stains?

We guarantee that we will use our experience, knowledge and cleaning products to clean stains to the best of our ability. Unfortunately, there are too many variables to guarantee removal of all stains. Sometimes stains are just that - a stain - and can be permanent. Be wary of anyone who claims they can remove any stain, as this is impossible to promise.

Do you clean area rugs in my home or take them out for cleaning?

In most cases we would clean any area rugs off site. We can pick up and deliver if you would like, or drop-off at our cleaning facility can be arranged.


How long does it take my furniture to dry after it has been cleaned?

Our low moisture upholstery cleaning tool provides short drying times of 2-3 hours, depending on the overall soiling, fabric composition and design of the furniture. Fibres made from natural sources take the longest to dry as they are more absorbent. These include cotton, rayon, linen and wool.

Do you clean my furniture at my residence or does it have to be taken out and cleaned off site?

In most cases we can obtain excellent results cleaning your furniture in your home. Most of our clients find this to be the most convenient option. Furniture can also be dropped off and picked up at our office if you'd prefer. If fabric has high natural fibre content such as rayon, cotton, linen or wool, we may recommend that it be cleaned at our cleaning facility, as these fibres can be more challenging to clean and dry properly.

How can I tell what my furniture fabric is made from?

The Government of Canada requires that all furniture produced or imported into Canada for sale must have tags attached stating fibre content. These tags are usually attached beneath the bottom cushions if the cushions are removable. Otherwise, tags may be attached on the underside of the furniture. In either case, the tags will usually have a breakdown of what fibres are present. This will be expressed in a percentage (e.g. 45% Polyester, 55% Nylon). If your furniture was purchased outside of Canada it may not have tags, as many other countries do not have any fibre composition tag requirements.

My furniture looks like it is suede. Can this be cleaned?

Real suede furniture is rare and very expensive. If you have furniture that looks like suede, it is most likely microfibre. Microfibre is usually made from polyester and will clean well, but can be challenging for homeowners to clean themselves. Visit our upholstery cleaning pictures on Facebook to see some extremely soiled microfibre and how well we can clean it.

Do you recommend fabric protectors?

Once your furniture has been professionally cleaned, it's the perfect time to apply a fabric protector. Once your furniture starts to wear, it can become more susceptible to soiling and staining. Fabric protector is a great value for the cost.

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